FAQ – frequently asked questions

You can check the status of your shipment by entering the waybill number HERE.

This is an individual number assigned to a shipment, which consists of a combination of 13 digits. You should receive the number from the shipper of the shipment.

In addition, the number can be found on the shipment label under the barcode.

We strive to deliver all domestic shipments within 48 hours of receiving the shipment from the sender. It usually takes 3-5 business days to transport shipments to Germany, Austria or the Czech Republic.

You should make a complaint through our online form available HERE.
You will find all the information regarding complaints and required documents on our website in the complaints tab.

At Ambro Express, we offer cash-on-delivery payments, allowing customers to pay in cash, by payment card, or via BLIK.
Cashless payments are processed securely using the courier’s mobile payment device.

If you need to get the telephone number of the courier - please contact our customer service at 503 509 200.

The service of carrying the shipment in must be purchased at the time of placing the order by the shipper. If you don't know if your shipment has a carry-in service purchased, please contact the Customer Service Center or the shipper.

Personal collection of the shipment from the branch is possible only by appointment. Please contact our Customer Service Center at 503 509 200 - we will verify the possibility of personal collection.

An Ambro Express courier will contact you prior to delivery.
Additionally, on the day of delivery you will receive an SMS notification with delivery details and the courier’s direct phone number, allowing you to contact the courier directly if needed.

If you have any further questions, please contact Ambro Express Customer Service at +48 503 509 200.

We price the transportation of consumer electronics and household appliances individually for business customers.

If you are interested in establishing cooperation in the field of shipping consumer electronics/appliances, please send your inquiry to handlowy@ambro.pl

Ambro Express specializes in the delivery of oversized and non-standard shipments in Poland, Germany, Austria, and the Czech Republic.
We provide domestic and international transport solutions, guaranteeing reliable and secure delivery operations across key European markets.

If you want to send a one-time shipment - feel free to contact us at 787 093 445. Based on the dimensions and weight of the shipment, we will price the shipment for you.

Please send your information such as the company's Tax ID, postal code and city, telephone number and the type of assortment you want to ship to: handlowy@ambro.pl

Our sales representative will contact you to present our business offer.

The fuel surcharge is added to the base price of each shipment and depends on the current fuel rates. You can check the current fuel surcharge rate HERE.

For business customers, we provide the option of additional CARGO insurance, which also applies to shipments with a value of more than 7,000 PLN.

Such insurance should be notified to the e-mail address bok@ambro.pl before the transport begins.