FAQ – frequently asked questions

At Ambro Express, we attach great importance to the best possible relationship with both customers and consignees of shipments. Below is a list of the most frequently asked questions, which we hope will lighten any doubts.

1. When will my shipment be delivered?

You can check the status of your shipment by entering the waybill number HERE .

2. WHAT IS A SHIPMENT NUMBER AND WHERE CAN I FIND IT?

This is an individual number assigned to a shipment, which consists of a combination of 13 digits. You should receive the number from the shipper of the shipment.

In addition, the number can be found on the shipment label under the barcode.

3. HOW LONG DOES IT TAKE TO DELIVER AN AMBRO EXPRESS SHIPMENT?

We strive to deliver all domestic shipments within 48 hours of receiving the shipment from the sender. It usually takes 3-5 business days to transport shipments to Germany, Austria or the Czech Republic.

4. MY SHIPMENT ARRIVED DAMAGED, WHAT SHOULD I DO TO MAKE A COMPLAINT?

You should make a complaint through our online form available HERE .
You will find all the information regarding complaints and required documents on our website in the complaints tab.

5. IS IT POSSIBLE TO PAY COD FOR A SHIPMENT BY CARD OR BLIK?

At this time we only accept cash payments. We will be pleased if you have the exact amount deducted for the shipment.

6. HOW CAN I CONTACT THE COURIER?

If you need to get the telephone number of the courier - please contact our customer service at 503 509 200.

7. WILL MY SHIPMENT BE CARRIED IN TO MY APARTMENT?

The service of carrying the shipment in must be purchased at the time of placing the order by the shipper. If you don't know if your shipment has a carry-in service purchased, please contact the Customer Service Center or the shipper.

8. CAN I PICK UP THE SHIPMENT FROM THE BRANCH IN PERSON?

Personal collection of the shipment from the branch is possible only by appointment. Please contact our Customer Service Center at 503 509 200 - we will verify the possibility of personal collection.

9. WILL THE COURIER CONTACT ME BEFORE DELIVERY?

Our courier should contact you before the delivery of your package.

If you want to get the courier's phone number, please contact the Customer Service Center via chat or call 503 509 200.

10. CAN I SEND CONSUMER ELECTRONICS AND HOUSEHOLD APPLIANCES THROUGH AMBRO EXPRESS?

We price the transportation of consumer electronics and household appliances individually for business customers.

If you are interested in establishing cooperation in the field of shipping consumer electronics/appliances, please send your inquiry to handlowy@ambro.pl

11. IN WHAT COUNTRIES DOES AMBRO EXPRESS MAKE DELIVERIES?

We realize delivery of non-standard shipments in Poland, Germany, Austria and the Czech Republic.

12. HOW TO SEND A ONE-TIME NON-STANDARD SHIPMENT?

If you want to send a one-time shipment - feel free to contact us at 787 093 445. Based on the dimensions and weight of the shipment, we will price the shipment for you.

13. HOW TO START COOPERATION WITH YOU?

Please send your information such as the company's Tax ID, postal code and city, telephone number and the type of assortment you want to ship to: handlowy@ambro.pl

Our sales representative will contact you to present our business offer.

14. WHAT IS THE FUEL SURCHARGE AND HOW MUCH IS IT?

The fuel surcharge is added to the base price of each shipment and depends on the current fuel rates. You can check the current fuel surcharge rate HERE.

15. Is it possible to arrange CARGO insurance for shipments with a value of more than PLN 7,000?

For business customers, we provide the option of additional CARGO insurance, which also applies to shipments with a value of more than 7,000 PLN.

Such insurance should be notified to the e-mail address bok@ambro.pl before the transport begins.

Can't find the answer to your questions?

Contact our Customer Service Office